Privacy and Cookie Policy
This policy explains how Freedom Stairlifts collects, uses, stores and protects personal information when you use this website, contact us, request information or arrange a survey.
Last updated: 15 June 2026
Freedom Stairlifts’ Privacy and Cookie Policy
This privacy and cookie policy explains how Freedom Stairlifts collects, uses, stores and protects personal information when you visit our website, contact us, request information, arrange a survey or make an enquiry about our products and services.
This website is not intended for children, and we do not knowingly collect personal data relating to children.
1. Who we are
Freedom Stairlifts Ltd is registered in England and Wales under company number 5438130.
Our registered office is: Unit 2a Railway Triangle Industrial Estate, Dorchester, Dorset, DT1 2PJ.
Our trading office and showroom is located at: 17 Maumbury Road, Dorchester, Dorset. Showroom visits are by appointment.
Freedom Stairlifts is the data controller for the personal information described in this policy. This means we are responsible for deciding how your personal information is collected, used and protected.
If you have any questions about this policy or how we use your personal information, you can contact us using the details below:
- Email: info@freedomstairlifts.co.uk
- Telephone: 0808 233 7594
- Postal address: 17 Maumbury Road, Dorchester, Dorset
2. The personal information we collect
The type of personal information we collect depends on how you use the website and how you contact us. We may collect and use the following types of information:
- Your name
- Your email address
- Your telephone number
- Your address or postcode, where needed for a survey or enquiry
- Details about your staircase, home, access route or property layout
- Information you choose to provide in an enquiry form, email or phone call
- Your communication preferences
- Technical information about your website visit, such as IP address, browser, device type and pages visited
We do not ask for detailed medical information through our website forms. However, you may choose to tell us about mobility, access or practical needs so that we can understand your enquiry. Where you provide this information, we use it only to respond to your enquiry, arrange a survey or consider suitable access options.
We do not collect payment card or banking details through this website. Where a stairlift, home lift or access lift is purchased, payment may be arranged separately by phone, in person or by bank transfer.
Any payment information handled outside the website is used only to process the relevant payment, manage the order and meet legal, accounting or business record-keeping requirements.
3. How we collect personal information
We may collect personal information directly from you when you:
- Complete a website form
- Request a survey
- Call or email Freedom Stairlifts
- Visit the showroom by appointment
- Ask for information about stairlifts, home lifts or access lifts
- Interact with our website
We may also collect technical information automatically through cookies, analytics tools and similar technologies when you use the website.
4. How we use your personal information
We use personal information for practical business purposes, including:
- Responding to enquiries
- Arranging surveys or appointments
- Providing information about stairlifts, home lifts, step lifts or related access solutions
- Assessing which products or services may be suitable
- Processing payments, managing orders and keeping appropriate business records
- Managing customer relationships and follow-up communication
- Improving our website and understanding how visitors use it
- Keeping the website secure and functioning correctly
- Complying with legal, regulatory or accounting obligations
We only use your personal information where we have a lawful reason to do so. This may include using your information because you have asked us to take steps before entering into a contract, because we have a legitimate business interest in responding to enquiries and managing our services, because we need to comply with a legal obligation, or because you have given consent where consent is required.
5. Marketing communication
We may contact you about an enquiry you have made, a survey you have requested or products and services you have asked about.
We will not sell your personal information. Where marketing consent is required, we will only send marketing communications where you have agreed to receive them.
You can ask us to stop sending marketing communications at any time by contacting Freedom Stairlifts.
6. Who we share personal information with
We may share personal information where necessary to deal with your enquiry, provide our services, operate the website or meet legal obligations.
This may include sharing information with:
- Trusted stairlift, home lift or access lift suppliers where needed to assess or progress an enquiry
- Installation, survey or support partners where relevant
- Website, hosting, email, analytics and IT service providers
- Professional advisers such as accountants or legal advisers
- Regulators, authorities or insurers where required by law or necessary to protect our rights
We only share the information needed for the relevant purpose.
7. International transfers
Some service providers we use, such as website analytics, email or cloud software providers, may process information outside the UK.
Where this happens, we expect appropriate safeguards to be in place to protect your personal information.
8. Data security
We take reasonable steps to protect personal information from being accidentally lost, used, accessed, altered or disclosed without permission.
Access to personal information is limited to people and service providers who need it for legitimate business purposes.
9. How long we keep personal information
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including for enquiry handling, survey follow-up, customer service, legal, accounting or reporting purposes.
Enquiry information may be kept for a reasonable period so that we can respond to follow-up questions, maintain records of advice given and manage our business properly.
Where information is no longer needed, we will delete it or anonymise it where practical.
10. Your legal rights
Under data protection law, you have rights in relation to your personal information. These may include the right to:
- Ask for access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete personal information in certain circumstances
- Ask us to restrict how we use your information in certain circumstances
- Object to certain uses of your personal information
- Ask for a copy of information you have provided to us in a portable format, where applicable
- Withdraw consent where we rely on consent to use your information
To exercise any of these rights, please contact Freedom Stairlifts using the details in this policy.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection. You can find more information at ico.org.uk.
11. Cookies and similar technologies
Cookies are small files placed on your device when you use a website. They help websites work properly, remember settings, understand website usage and support marketing or measurement activity.
This website may use:
- Strictly necessary cookies to make the website work correctly and securely.
- Analytics cookies to help us understand how visitors use the website and improve performance.
- Marketing or tracking cookies if used for advertising, conversion tracking or measuring campaigns.
You can usually control cookies through your browser settings. Where a cookie consent banner or preference tool is provided, you can use it to manage optional cookies.
12. Website analytics
We may use analytics tools, such as Google Analytics, to understand how visitors use the website. This can include information such as pages visited, device type, browser type, approximate location and how visitors arrived at the website.
Analytics information helps us improve the website, identify useful pages and understand how people find Freedom Stairlifts online.
13. Third-party links
This website may include links to third-party websites. We are not responsible for the privacy practices, content or security of those websites.
When you leave our website, we recommend reading the privacy policy of the website you visit.
14. Changes to this policy
We may update this privacy and cookie policy from time to time. Any updated version will be published on this page.
15. Contact Freedom Stairlifts about privacy
If you have any questions about this policy or how Freedom Stairlifts uses personal information, please contact:
- Freedom Stairlifts Limited
- Email: info@freedomstairlifts.co.uk
- Telephone: 0808 233 7594
- Trading office/showroom: 17 Maumbury Road, Dorchester, Dorset
- Registered office: Unit 2a Railway Triangle Industrial Estate, Dorchester, Dorset, DT1 2PJ
- Company Number: 5438130